Roster — FAQ & Support

Last updated 25 September 2026

Roster runs private monthly fitness competitions for clubs, scored automatically from Apple Health. If your question is not answered below, email Support@FinchamSystems.com — a real person reads it.

How Roster works

What is Roster?

A private monthly fitness competition for a club of people who know each other. Everyone's workouts are scored automatically from Apple Health, and the leaderboard is the point — this is a contest between friends, not a personal tracking app. Clubs are private and joined with a code.

How does Roster know about my workouts?

It reads them from Apple Health. Whatever records your workouts — an Apple Watch, a treadmill app, Strava, a gym machine that syncs — ends up in Health, and Roster scores what it finds there. It only ever reads; it never writes anything back to Health.

How is a workout scored?

Points come from how long you went, how far, and how much you climbed, at rates your club sets per sport, plus a once-a-day base credit for your best activity and a separate bonus for your daily step count. Heart rate applies an effort multiplier — never a penalty. Tap any activity in the app for the exact arithmetic, and "How scoring works" shows your club's own rates.

Who can see my workouts?

Your points and your position on the leaderboard are always visible to your club — that is what a competition is. The details of a workout are shared only if you turn sharing on, and it is off until you choose. Your heart rate is never shown to anybody, ever; it is used only to calculate your own effort bonus, and other members see at most a coarse band like "some effort" rather than any number. You can change sharing any time from the account screen.

What happens at the end of the month?

The month's standings are frozen and kept, and a new month opens automatically — so nobody has to remember to start one. There is a short grace period before a month is finalised, because Apple Health sometimes delivers a workout a day or two late and a workout from the 31st should count towards the 31st. Finished months stay readable in the app.

Can we compete in teams?

Yes. A club can run as individuals or as teams, and team standings show a per-head average alongside the total, so a bigger team is not automatically a better team. An admin sets this up, and members pick their team in the app.

What is a side quest?

A short competition running alongside the month — "who can climb the most stairs this week", or a steps-only sprint over a weekend. A club admin sets one up with a single sport or with steps alone, over a week, a fortnight or dates you choose. It is scored by exactly the same engine as the monthly, so it cannot drift from it.

Can I add a workout by hand?

Yes — "Add a workout by hand" on the home screen, for anything a tracker missed, and "Add steps by hand" for a day your phone was not with you. Depending on your club's settings a hand-typed entry may be marked for an admin to review before it counts. Entries you typed into Roster can be deleted; ones that came from Apple Health have to be removed in Health, because Roster would only sync them back.

What does Roster cost?

It is a paid app: you buy it once from the App Store and that is all. There is no subscription, nothing to unlock, no advertising, and nothing in the app costs extra. Your club does not pay anything either.

Do I need an Apple Watch?

No. Any app that writes workouts to Apple Health will do, your iPhone counts your steps on its own, and anything a tracker missed can be typed in by hand. A club can even run on step count alone if nobody has a watch.

Something's not right

I signed in but every screen is empty.

You are almost certainly not in a club yet. Roster scores a competition between you and the people in your club, so until you join one there is nothing to score against. Ask whoever runs your club for its join code, or start your own from the home screen — you will get a code to send your friends.

My workouts are syncing but I have zero points.

Two common reasons, both legitimate rather than bugs. Your competition covers one calendar month, so workouts from before it started do not count towards it. And if your Health app has no recent workouts, your daily step bonus may be your only source of points until you record one.

A short walk did not score anything.

Clubs can set a minimum length per sport — below it an activity does not score at all, which is what stops a watch tapped by mistake from earning points. There is a second, separate minimum for the once-a-day base credit. An admin can see and change both, and "How scoring works" shows what your club has set.

The same workout was recorded twice.

Roster spots that — a session caught by both a watch and a phone — and counts one of them, holding the other for a club admin to confirm. Nothing is deleted and you are not scored twice. Admins can see these in the club's review screen.

I got a new phone, or reinstalled the app.

Sign in with Apple again with the same Apple ID and you will land back on the same account, with your clubs and your history. Your whole Health history re-syncs from the new device, so give it a minute after signing in.

Roster is not seeing my workouts at all.

Check that Roster is still allowed to read them: iPhone Settings → Health → Data Access & Devices → Roster. Apple's permission covers each kind of data separately, so it is possible to have workouts turned on and steps off, or the other way round. You can also decline Health entirely and type your workouts and steps in by hand.

How do I delete my account?

Account screen, at the bottom. It removes your activities, points and club memberships permanently, and revokes Roster's link to your Apple ID. If you run a club, delete the club first — a club whose only admin has gone cannot be repaired from inside the app.

Something is wrong with my points.

Please tell us, and include the activity and what you expected — scoring correctly is the only thing this app really has to get right. Email Support@FinchamSystems.com.